Offer & Guarantee
If you don’t find at least 3 tools you can apply to your current projects immediately, we’ll refund your purchase — no questions asked.
Section 1 — The Problem We Solve
Most Lean Six Sigma resources are built for manufacturing — full of theory, jargon, and examples that don’t fit service businesses.
Service professionals often struggle with:
Knowing which tool to use at the right time
Finding practical, step-by-step guidance instead of vague concepts
Adapting Lean Six Sigma to people-driven processes
Having to piece together templates and examples from multiple sources
The result?
Improvement projects stall, stakeholders lose interest, and real benefits go unrealised.
Section 2 — The Solution: Your Practitioner’s Playbook
This isn’t a textbook. It’s a practical, action-first guide that puts the how front and centre.
The Lean Six Sigma Service Playbook – Practitioner Edition gives you:
Logical DMAIC Sequence tailored for service environments
20+ Ready-to-Use Tools explained with “when” and “how”
Templates & Checklists to guide your work
Case Studies & Scenarios drawn from real service industry projects
Coaching Prompts to help you reflect and improve
It’s built to be the book you actually keep open on your desk while running a project.
Section 3 — What’s Inside
Foundations – Understand the Lean Six Sigma mindset and principles.
Service Journey Framework – The DMAIC roadmap, adapted for services.
Toolkits by Phase – Key tools for each stage, with step-by-step usage.
Templates & Checklists – Plug-and-play resources for every tool.
Case Studies & Scenarios – Learn from real-world service improvements.
Coaching Prompts – Short, powerful questions to guide your thinking.
Every tool includes:
When to use it
How to use it
Templates
Common pitfalls to avoid
Section 4 — Who It’s For
This playbook is perfect if you’re:
A service professional improving how work gets done
A continuous improvement lead or change agent
Preparing for Yellow or Green Belt certification
An experienced Lean Six Sigma practitioner wanting a service-specific reference
A team leader embedding Lean thinking into daily operations
Example Environments: BPO, Contact centre, Shared services, Back-office support, Customer-facing operations, Banking Finance and Insurance (BFSI), Healthcare (Non-Clinical)
Section 5 — Why It Works
We’ve applied this exact playbook approach in 100+ successful service improvement projects, from quick process fixes to multi-million-pound transformations.
It works because it’s:
Built by practitioners who know the challenges of service delivery
Structured for clarity so you always know your next step
Loaded with examples that mirror your daily reality
Focused on action over theory
Section 6 — Quick-Start Path
Even if you’ve never led a Lean Six Sigma project before, you can:
Flip to the Service Journey Framework
Identify which phase you’re in (Define, Measure, Analyse, Improve, Control)
Go straight to that toolkit
Pick the right tool with the Tool Selection Matrix
Apply it using the included template
Reflect with the Coaching Prompts